Return Policy
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Partial refunds (if applicable):
- Any book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at:
contact@leonieandco.com
Sale items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at contact@leonieandco.co.uk and we will provide full instructions.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping:
To return your product, please contact us by email at contact@leonieandco.co.uk and we will provide you with the full return details.
In the case of a promotional item, return shipping costs are the sole responsibility of the customer. These costs are non-refundable under any circumstances.
The delivery time for an exchanged item may vary depending on your place of residence.
Important: all returns must include a tracking number.
Without proof of delivery, we cannot guarantee that your package will be received by our logistics center, nor can we issue a refund or exchange.
The return address will be provided by our customer service team based on your country of order. The returned parcel must include the completed return form.
To get your return form, please email us at:
contact@leonieandco.co.uk
